Praca Process Manager - Pabianice

Operating system, WindowsAbout the project, Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardize processes and drive innovationYour responsibilities, You will establish a global workforce management framework with in...

Operating system, WindowsYour responsibilities, You will develop and implement international process management standards, optimize procedures, and validate business cases to improve customer satisfaction as well as in-house and service provider quality., You will establish process control, define K...

A minimum of 7 years of experience working in the SSC/GBS/BPO sector Understand ServiceNow assessment, design, and system implementation methodologies. Experience in at least one implementation of ServiceNow. A ServiceNow certificate validating proficiency with the system is highly desirable. Functi...

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardize processes and drive innovation! Process Manager Workforce Management Your responsibilities You will establish a global workforce management framework with internat...

Process Manager Your responsibilities You will develop and implement international process management standards, optimize procedures, and validate business cases to improve customer satisfaction as well as in-house and service provider quality. You will establish process control, define KPIs, and in...

Project Manager Your responsibilities You are responsible to establish a unified project portfolio management standard for all national and international CCM programs. You develop and implement standardized project management tools and methods. Also you oversee international projects, coordinate and...

Project Manager Systems Your responsibilities You will manage global projects with system reference (e.g. Introduction of contact response system). Your responsibilities include the preparation of decision documents, project control, progress documentation and communication of project status reports...