Praca Communication Service

technologies-expected : Jira Confluence about-project : Do you want to work for one of the world’s largest global banks? HSBC remains at the forefront of software development by delivering top quality, customized banking solutions across 50+ countries. Increasingly our digital products are becoming ...

Salary: 500 - 800 PLN/ MD Working model: elastic hybrid from Gdynia/ Gdańsk/ Warsaw/ Łódź Why choose this offer? You can expect a flexible work organization The international work environment will give you the opportunity to interact with the English language on a daily basis Scandinavian organizati...

Customer Service Quality Assurance Coordinator Miejsce pracy: Kraków Your responsibilities Listen to and assess recorded calls to ensure agents are following company policies and procedures Evaluate call quality based on predetermined criteria (e.g., tone, resolution, empathy, product knowledge, and...

Salary: 500 - 800 PLN/ MD Working model: elastic hybrid from Gdynia/ Gdańsk/ Warsaw/ Łódź Why choose this offer? You can expect a flexible work organization The international work environment will give you the opportunity to interact with the English language on a daily basis Scandinavian organizati...

Language Requirements: Fluent in English and Czech language (mandatory). Nice to have a third language: Spanish, French, Italian, or German. Experience Required: 2–7 years in Service Desk/Technical Support (Level 1). Key Responsibilities: Provide technical support via calls, emails, and self-service...

Language Requirements: Fluent in English and Czech language (mandatory). Nice to have a third language: Spanish, French, Italian, or German. Experience Required: 2–7 years in Service Desk/Technical Support (Level 1). Key Responsibilities: Provide technical support via calls, emails, and self-service...

Head of Customer ServicePoznańNR REF.: 1190517For our Client, a company producing special lubricants, we are looking for a person to hold a Head of Customer Service position.Key responsibilities: Overseeing all Customer Service processes, ensuring the highest quality of service to customers in the m...

Important Information: Priority to candidates who speak a English German French - 8 hours per day between 7am-8pm GMT times (based on language resource’s shift time will vary). For example: If candidate is based out of Portugal and supporting German language, candidate is supposed to work in Germany...

Service Quality Manager - Fintech / Crypto Miejsce pracy: Łódź Technologies we use Optional AWS About the project We are currently working with a French company which is a leader in security and infrastructure solutions for cryptocurrencies and blockchain applications. It has a team of more than 400...

technologies-expected : Microsoft Webex M365 Office365 Cisco Call Manage about-project : About the team: M365 & Voice Squad is part of the End User Tribe which aims at delivering a great user experience and excellent support. We support the business by enabling the digital transformation thanks to u...

about-project : The Service Level Specialist is responsible for all aspects of defining and managing service metrics. They are experts in creating, analyzing, interpreting, and presenting performance against measures. Proactively managing adherence and ensuring effective reporting of progress agains...

Twój zakres obowiązków Conduct thorough analysis of customer service data, and customer insights to identify opportunities for Customer service optimization., Collaborate with stakeholders to define requirements and develop analytical models and tools to support Customer Service optimization initiat...

ZAKRES OBOWIĄZKÓW: Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm. Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system. Collaborate with colleagues to enhance...

ZAKRES OBOWIĄZKÓW: Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm. Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system. Collaborate with colleagues to enhance...

ZAKRES OBOWIĄZKÓW: Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm. Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system. Collaborate with colleagues to enhance...