Praca Service Manager - Kielce

Your responsibilities You will manage global projects with system reference (e.g. Introduction of contact response system). Your responsibilities include the preparation of decision documents, project control, progress documentation and communication of project status reports. You will independantly...

Process Manager Your responsibilities You will develop and implement international process management standards, optimize procedures, and validate business cases to improve customer satisfaction as well as in-house and service provider quality. You will establish process control, define KPIs, and in...

Who we're looking for? At least 2 years of experience in Service coordination or 1 year in Incidents Management Familiarity with ServiceNow, at least to a usable degree, knowledge of reporting modules is welcome Intermediate knowledge of Excel, mainly data editing and pivot tables Knowledge of ITIL,...

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardize processes and drive innovation! Process Manager Workforce Management Your responsibilities You will establish a global workforce management framework with internat...